![]() ![]() you'll either end up in a physical fight, have a customer that's yelling, try telling someone to act like a grown up as a customer service rep in person in a real job. just because you didn't like the way they responded when they were frustrated. however you decide to further insult already frustrated customers by insinuating that they aren't grown ups. You actually included the link to the feature request page. Ken Slovak (MVP) is the one who sparked users frustration with his response that indicated that he didn't care a lick about what the customers want, and that it wasn't going to change. If, on the other hand, you want your post to be ignored, fuming and using profanities is usually very effective. To make sure your opinion is taken into account, it will greatly help if you would state your case clearly and convincingly. Microsoft Product Managers pay very close attention to the customer requests. If you want a feature in Outlook to change, there is an appropriate channel. Microsoft is eventually going to fade out like IBM if they don't change.Īs I said before, grownups usually don't use words like "crappy" and "wtf". Really it's more like they just don't want to spend their time on this and potentially have less people using the recently bought out "wunderlist" They will just listen to the Microsoft reps such as yourself when you suggest to incorrectly use "Appointments" for tasks/to-do lists. So not enough people will "vote up" that feature request to cause change. and point people to the Feature Request.īut this is a very small piece of Outlook that already goes pretty un-used by most, likely due to the lack of proper scheduling. In my opinion, THAT sounds like a very NON grown up response.īut of course you have to defend your own, and call out the customer and insinuate that they aren't a grown up. He did NOT include the link to the feature requests. The Mod Ken Slovak before you stated "things aren't going to change" and repeated in his next post "it's not going to change" due to design of many years ago. ![]() While I agree people should respond maturely, Object Model should have been Version 5.5 is now available! Lashing out at somebody who simply explains how things work but is in not way responsible for design and implementation of that feature does not normally cause anybody to be "understanding". And that the best you can do is either live with it or try to change it in theįuture (e.g. Grownups usually understand that there are some things that cannot be changed. It is pretty hard to be understanding if your answer is called "a rather crappy one". ![]()
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